The Company – Pinewoods Technology Services FZE (Dubai U.A.E) under the Trade Name – https://www.selfdrive.ae will be officially Interpreted / titled as selfdrive.ae for this agreement. This instrument is a contract and governs the legal relationship between selfdrive.ae and the Hirer / Renter.
Booking / Reservation : Whenever a Hirer follows a procedure as laid down on the website and by agreeing to the terms and conditions here in appearing, he is said to have made a valid booking / reservation of the service provided by the selfdrive.ae.
"Hirer" shall mean and include any Person who takes a vehicle from selfdrive.ae on rent for self drivng and is bound by the terms and conditions mentioned here in below and the relevant law of the Land.
"Person" means and includes any individual, company, partnership, trust, sole proprietorship or association or body of persons, whether incorporated or not.
"Rental" shall mean the entire course of taking/using a vehicle from selfdrive.ae on rent and shall include without limitation the entire period between the date shown on rental agreement/form or handing over the vehicle's key to Hirer whichever is earlier and returning, by Hirer the vehicle in good condition as received along with all its parts, accessories and other property given to the Hirer by selfdrive.ae, and continues till the full and final payment by the Hirer.
"Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed to be rented by You (or any substitute vehicle), and includes its parts, components, accessories and contents supplied by PSC
Full Comprehensive insurance is provided subject to current U.A.E Law. The Hirer is liable for the first AED [750-2000] - varies per car category - against claims resulting from each and every accident including (hit-and-run) reporting you at fault (as evidenced by a Police report). This can be waived by buying the super collision damage waiver (SCDW).
2. Kilometers Driven
Kilometers are limited to 250km per day, 1500km per week & 4000km per month or can offer Unlimited Mileage on selected Rentals, where additional kilometers will be chargeable @ 0.5 per km varies by vehicle's group and category.
It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and major servicing at every 10,000 Km or at every six months whichever comes first.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest in size and amenities to the hired one, as is possible, will be provided at no extra cost.
In the event of any damage or accident to the car, police must be called before the vehicle is moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained, then the Hirer is responsible for all damages incurred. The obtaining of these documents will be the responsibility of the Hirer.
6. Traffic Violations & Salik
All costs incurred as a result of Fines or Salik or other Penalties (imposed by traffic police or any other legal authorities) taking place during the Rental usage will be Hirer's responsibility and would be recovered accordingly.
There will be a 10% additional service charge on top of traffic fine charges and AED1/- on top of each Salik charge.
7. Fuel, Water, Oil & Tire Pressure
Special or Unleaded fuel is to be used
20% service charge is added to the refueling cost.
It is the responsibility of the hirer to check water and oil levels as well as tires pressure from time to time and keep it maintained at such levels as is expected as per the make of the car.
8. Vehicle Condition & Tinting Glass
The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges may be applied.
Tinting of vehicle's window glass is not permitted for rented vehicles; a fine of AED10,000/- would be imposed on violaters/offenders who would be held responsible for the same.
9. Vehicle check-in
Hirer must inform selfdrive.ae or its associate partners, before hiring, of his intention to return the vehicle at another premise or other Emirate, and must define the date and time otherwise excess days' charge shall be imposed on him.
At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages with no police report/s, would be fully charged to hirer's account
10. Driving License
UAE Driving license is a must for all residents, while International driving license is required from visitors (excluding visitors from European Union & other countries as per declaration #126/2008), GCC Residents can drive with their GCC Driving License.
GCC Driving License
126 Rule 2008
Any Resident Customer must hold a local driving license
Visitors (visit Visa)
All visitors from the below countries are allowed to drive in the UAE with their local valid driving license UK, USA, France, Japan, Belgium, Holand, Switzerland, Denmark, Austria, Ireland, Sweden, Greece, Germany, Italy, Norway, Turkey, Canada, Poland, Republic of Korea, Finland, Republic of South Africa , Australia ,New Zealand and Romania Note: The Customer must hold the same Passport and Driving license of the same country
Visitors from Korea, Japan, Turkey & Greece
Visitors from the Republic of Korea, Japan, Turkey and Greece are requested to have a translation of their licenses approved by the Council / Embassy.
Visitors (other countries)
Visitors from other countries must bring their International Driving License to be able to drive in the UAE
GCC Visitors (GCC Original ID)
Visitors of GCC Origin are allowed to drive with their GCC driving licenses in the UAE
GCC Visitors ( Foreigner ID)
Visitors from GCC countries, who are not of GCC origin, are allowed to drive with their GCC Driving license only if their residence visa in GCC country/s is still valid
11. Payment & Deposit
Payment terms are negotiated at the time of Rental where credit card payments are preferable. Rental charges will be collected directly at the time of vehicle's check-out, and a pre-authorization
Deposit amount of AED1500/- will be blocked on client's credit card to cover possible traffic fines, minor damage to vehicle (in so far as the amount covers the repair charges, otherwise the balance will be billed to hirer's account); the same will be automatically released in 3-4 weeks' time after the date on which hirer hands-over the vehicle in good and sound condition as specified above, as long as no Traffic Fine/s gets recorded on hirer's Rental. (selfdrive.ae or its associate partners is not responsible for any difference between the amount blocked & the amount released resulting from the fluctuation of foreign exchange rates and other possible banking charges).
After Successful Booking, an E-ticket will be sent by Email to registered email id and SMS will be received to registered Mobile No. as Payment Confirmation.
d) Late Payment Charges: In the event of payments not received for extension of a reservstion Min Late payment charge of AED 250 per month on all the late payment Invoiced months will be applicable.
12. Delivery / Collection of vehicle
Delivery / Collection of vehicle is chargeable and varies according to distance from/to Abu Dhabi down Town subject to a minimum charge of Dhs.30/- each way.
13. Airport Surcharge
Airport Surcharge of Dhs.25/- will be applicable to any Rental starting at Abu Dhabi Int'l Airport (unless differently specified).
14. Breakdown Service
We offer 24 hours breakdown service. Hirers have to contact our fleet controller and follow instructions to receive help.
15. Additional Charges
Additional charges shall be applicable to the Hirer for Salik (Dubai Tollgate pass) at Dhs.5/pass as well as for Nav/GPS system, tracker system, child/baby seats, or any other additional requirements of Hirer and as per the Law.
16. Driving outside UAE & Off-Road Driving
Our vehicles are not permitted to be driven outside UAE
There is an exception as regards Oman subject to condition that the vehicle can be driven there with our prior written consent. The granting of this consent is our discretion. We will provide the Hirer/s with requisite documents after paying Oman insurance coverage Fee = AED500/week.
In the event of breakdown/accident, Hirer is responsible to bring the vehicle to Omani-UAE Borders at his/its own costs.
Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading / Advertising ; The Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed to adhere with the same.
17. Usage of Vehicles
Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been authorized by selfdrive.ae
Hirer undertakes that neither he nor any of the listed additional drivers will use the vehicle in, Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle without selfdrive.ae permission. Hirers that fail to adhere to the same will be held responsible & liable for all charges resulting from damages, penalties, fines & other dues Hirer commits that he/any additional driver will not drive the vehicle outside UAE except to OMAN if been pre-approved as specified above.
18. Minor Not allowed to be a user
Use of website and services of booking / rental / driving of selfdrive.ae is available only to persons who are above the age of 24 years and max 65years and can form a legally binding contract under the local Law. If you are a minor i.e. under the age of majority specified by Law of the Land, you may use https://www.selfdrive.ae only through a parent or guardian, but you are not permitted to subscribe to the services yourself by using the website.
We will accept following currency towards payment: AED only.
We expressly state that we do not trade with or provide services in/to OFAC and sanctioned countries.
The Hirer must maintain a copy of transaction records and other relevant policies and rules.
The information contained in this website is for general information purposes only. This website, the site materials, and any product or service obtained through or in connection with this website is provided by selfdrive.ae and while we endeavour to keep the information up to date and correct, it is on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of selfdrive.ae. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software is free of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. Your use of this website is entirely at your own risk.
In the event a conflict arises between any information posted on this website, this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website, and this Agreement will prevail over information posted on this website.
Limitation of Liability
As a condition of your use of this website, you agree that neither we, nor any of our affiliates, licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you, anyone claiming for/through/under youor in trust/as fiduciary for you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other damages under any contract, negligence, strict liability, or other theory/law, or consequential loss of profits, loss of earnings, loss of business opportunities, lost data, interrupted communications, damages, expense, or costs resulting directly or indirectly from or otherwise arising in connection with :
1. The use of this website, including, but not limited to, damages resulting or arising from your reliance on this website or any information or materials found on this website or hyperlinked from this website, or the mistakes, omissions, interruptions, errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance of this website.
2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our reasonable control limiting, preventing or otherwise affecting either your access to or use of this website or site materials or our ability to provide products or services in connection with, or reserved or ordered through, this website; or
3. Loss of security of information you have provided in connection with your use of this website, or interception of any such information by unauthorized third parties.
Your sole remedy for dissatisfaction with this website and/or site materials contained within this website is to stop using/chosing not to start using at all this website and/or site materials, as applicable. Your use of this website will be presumed and deemed to be a use after having fully read, understood and accepted these terms and conditions here in contained
United Arab of Emirates is our country of domicile.
"Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE".
If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password.
"We accept payments online using visa and mastercard credit/debit card in AED (or any other currency agreed)"
1. selfdrive.ae allows you to cancel a prepaid reservation
Online by the 'Modify/Cancel' reservation page
By calling the Helpdesk.
2. A full refund of the prepaid reservation will be made
If the cancellation is made within 7 days of the original booking Date and Reporting time;
Less an administrative fee of AED 200 + the Payment processing charges as per applicable. Flat 10% Cancelation charge will be applicable incase the client is unable to provide the needed documents, Cardit card copy, Securtiy Deposit via credit card or any other details that would needed by the car rental compnay which leads to booking Cancelation.
3. Refunds will be done only through the original mode of payment.
It will take up to 45 days for the refund transfer to be completed.
Disclosure to our service providers and agents
If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.
If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as full rental amount.
No Show : If no communication has received for the renters end in12hrs about any change in the reservation 100% rental will be charged.
We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick Up Date at SelfDrive.ae Prepaid Accounting Department, firstname.lastname@example.org repayment and enclosing a copy of your Reservation Confirmation.
Please note that we are unable to give a refund if you return the vehicle early.
Late Return Charge
We reserve the right to make a Late Return Charge of min AED 50.00 to max AED 500.00 compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.
This charge is not applicable, if you verify that you are not responsible for the damage, no damage has occurred or the actual damage is less than the specified charge.
All refund claims need to be processed via pre approval from the company.
All the details ie. E-ticket, Recerveation Copy etc for the refund needs to be mailed to email@example.com
All refunds will be processed to clients / Person who made the recervations credit card only.
All Claims and refund request needs to be processed with 60days from the date of reservation or payments made.
It will take up to 45 days for the refund transfer to be completed.
Without limiting the generality or effect of other provisions of this Agreement, you agree to indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our or their officers, directors, and employees, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from (a) your breach or alleged breach of this Agreement/any clause or part, including any violation of the Code of Conduct above; and (b) your use of this website and engagement in transactions on this website including, but not limited to, use of the Site Materials.
Availability of this Website
This website is usually available 24 hours a day, 7 days a week. However, we retain the right to make this website unavailable from time to time for any reason or no reason. We shall not be liable for any damages arising from any interruption, suspension, or termination of this website.