Frequently Asked Questions (FAQs)
Select Express booking for daily or weekly rentals.
You can Lease cars on Demand under Micro Lease - Rent a car for 30 days to 24 Months and pay in easy monthly installments.
You can select One Way Rental if you wish to pick up the car from one Emirates and return the car in the different Emirates. * Pick up from Dubai and Return in Abu Dhabi.
The rental amount can be paid by Debit / Credit Card (Master/ Visa Cards).
Please note: Security deposits are accepted by Debit Cards on limited cars.
Yes, you can use your Family or Friend’s credit card for the rental payment. While booking online, please select I am booking on behalf of someone. You will have to mention the details of the credit card holder and the renter in this case.
Yes, you can use your Family or Friend’s credit card to block/ charge security deposit. However both the renter and the credit card holder should be present at the time of the delivery to sign the renter’s agreement.
Depending on the type of the car model you have rented.
Small range car : Between AED 1000 to AED 1500/-
Medium range car : Between AED 1500 to AED 3000/-
SUV’s and Luxury car: Between AED 5000 to 6500/-
The security deposit is blocked/ charged for future fines and Salik (Toll). The amount will be released/ refunded within 21 days after the return of the car.
Please Note – Banks may not send you sms confirming the credit of the amount you are requested to check with your card statement or call the bank call centre.
The below documents are required :
|Sr. No||Residence Visa||Visit / Tourist Visa|
|1||Passport and Visa Page Copy||Passport and Visa Page Copy|
|2||Emirates ID – Both side copy||For No Visa Required – Entry Stamp / UAE Gate pass|
|3||UAE Driving License – 06 months old and above||Home Country Driver’s License (02 year old) & international Driver’s Permit.|
A valid UAE driving license is mandatory if the renter is on UAE residence visa. GCC Nationals can use their home country driving license. Certain nationality’s home country driving license is accepted if they are on Visa/ Tourist Visa.
Please find below the options to send the documents :
Minimum of 23 years.( Min Age may be different for High-end Premium Car Models)
Please refer to the following details :
You can contact us at +971 43267677/ +971547357770 or email us at firstname.lastname@example.org mentioning your booking ID and your requested pick up date of the car. Our team will check the availability and will respond to you.
You have 2 easy options if you wish to extend your booking :
Selfdrive provides maximum of 2 hours grace period to return the car. 1 day’s rental charge will be applicable on any further delay
Refund is not applicable in case of an early return.
Please find below the details :
All the cars provided by Selfdrive will have the Salik Tags installed. There will be a charge of AED 5/- per Salik crossing. The Salik amount will be charged from the credit/ debit card provided by the renter as security deposit.
The vehicle should be returned on the same fuel level as given at the start time of the rental.
Please find below the details :
Please contact us at +971 43267677/ +971 547357770 to book an appointment for the car servicing.
All Self Drive cars are covered with basic comprehensive insurance. An Insurance excess amount is applicable (depending upon the type of the car rented) in case of any unknown damage or if the renter is at fault. The renter can opt for Super Collision Damage Waiver (SCDW) by paying additional charge to avoid paying Insurance Excess in an event of any known or unknown damage.
Please be informed, the renter’s UAE driving license should be of minimum 6 months old to avail SCDW. Also, it is the duty of the renter to arrange a police report in an event of accident/damage.
Please Note : SCDW should be added to your rentals agreement in advance and before the start of the rentals and cannot be amended in between the rental duration or for extension.
One additional driver can be added and is allowed per booking with an additional charge depending upon daily, weekly and monthly booking.
Yes, we can provide door step delivery and collection. Additional charge is applicable between AED 50/- to AED 150/- depending on the location.
Self Drive vehicles are not permitted to be driven outside UAE. However there is an exception with regards to Oman travel subject to a prior written approval. The granting of this consent is our discretion. There will be additional charges for the Insurance based on the type of the car and duration.
In an unfortunate event of an accident or damage to the car kindly contact the police and arrange for the police report. It is the responsibility of the renter to obtain the police report. Failing to provide the same, the renter will be responsible for the entire cost for the damage incurred.
Our vehicles are not permitted to be used for Safari/ Fun drive/ Race/ Off Roading or Advertising. The hirer will be held liable to pay all the damages, necessary repairs and towing charges if they fail to adhere with the same.
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