Frequently Ask Questions

How to rent a Car on Selfdrive ?

  • What is is UAE's largest on-demand car rental super app, making renting a car quick, seamless and hassle-free. The super app lets you rent cars starting from a minimum of 1 day to 36 months.

  • What is Express Booking?

    Express booking is a short-term car rental. Where you can rent a car minimum for 1 day to 1 month under express booking

  • What is Micro Lease?

    Under Micro Lease, you can rent a car for 1 to 12 months.

  • What is a Car subscription?

    A car subscription is renting a car for 3 months, 6 months & 12 months without renewing the agreement every month.

  • What is Airport rental?

    Book your rental from any corner of the world from the Selfdrive app and pick it up from all significant UAE airports. UAE's major airports include:

    • Dubai International Airport - DXB
      • Terminal 1
      • Terminal 2
      • Terminal 3
    • Abu Dhabi International Airport - AUH
    • Sharjah International Airport - SHJ
  • What is Lease Pro?

    In Lease Pro, renters can lease "0 KM" exclusive brand new cars starting for a minimum of 1 year up to 3 years.

  • What is Neos?

    Neos is a newly launched program by Selfdrive. In which the renter gets to drive a brand new car every year.

  • How soon can I get the leased vehicle?

    Self-drive customers can get the leased car within 7 working days.

  • Can I rent a car for half-day?

    No, Selfdrive's renting duration starts from a minimum of 1 day and the price starts from 65 AED.

  • What are the hidden charges has?

    Selfdrive believes in transparency with the customers. So, Selfdrive doesn't have any hidden charges.

  • How To Rent From Selfdrive?

    Download the Selfdrive app → Choose your location → Select the renting period Choose the car → Choose the renting and returning date → Choose the additional services if required → Choose the Pick-up location → Upload the documents → Pay using a debit/credit card.

  • Is the Selfdrive app the only mode to book a car?

    No, You can book from the Selfdrive app, Selfdrive website - or ring or ping on +971 42 78 9947.

  • Is there any age limit for renting a car?

    Yes, to rent a car person must be 23 or above. (Min Age may vary for High-end Premium Car Models)

  • What are the required documents to rent a car?

    UAE Nationals UAE Expats Residents GCC Residents International Traveller
    Emirates ID Emirates ID Resident Country ID Resident Country ID
    Valid Driving License Valid Driving License GCC Driving License Home Country Driving License
    - - - International Driver's Permit
    - Password Password Password
    Credit/Debit Card Credit/Debit Card Credit/Debit Card Credit/Debit Card

    Please Note: Credit/Debit card must be in the name of the renter and if it's booked on behalf of someone, the cardholder needs to be present at the time of collecting the vehicle to sign the agreement. In case of absence, the payer's signed authorization letter must be submitted.

  • What are the Cars available?

    At the moment 3000+ cars are on the road and the number of fleets keeps increasing depending on the demand.

  • What qualities of cars can I expect?

    The car you will receive is directly from dealerships, ensuring you get the best quality, well-maintained, clean and sanitized cars.

  • In UAE, where is Selfdrive located?

    Selfdrive is located in all 7 Emirates, Abu Dhabi, Dubai, Sharjah, Ajman, Umm al Quwain, Fujairah and Ras Al Khaimah. The rental car pick-up counters are present in 100+ locations around the UAE.

  • Where are the counters located in Abu Dhabi?

    In Abu Dhabi, the rental car pick-up counters are located in Abu Dhabi airport, Airport road, Al Ain Downtown, Boutik Mall, Galleria Mall, Al Ain Mall, Al Wadha Mall, Crowne Plaza, Khalidiya Mall, Mazyed Mall, Mushrif Mall, My City Center, Mustafa Snaiya, Ruwais Mall, Al Raha Mall, Salam Street

  • Where can I pick up the rental car in Dubai?

    In Dubai, you can pick up the car from one of these locations. Central Reservations cell, Deira City Center, Burjuman Mall, Dubai Mall, Golden Sands Apartment 3 (Bur Dubai), Hilton Hotel (Jumeirah Beach Road), Ibn Battuta Mall, Mall of the Emirates, Mirdif City Centre, Me'aisem City Centre, Jumeirah Beach Residence, Dubai Silicon Oasis, Nakheel Mall (The Palm), Jumeirah Lake Towers.

  • What is the process I need to complete at the counter location?

    Selfdrive has a simple and hassle-free process to rent a car. Reach the respective counter and show your Booking ID, and documents and pick up the car.

  • What type of Cars do you offer?

    We offer all types of cars from hatchback, sedan, SUV, 7 Seater and luxury vehicles.

  • I have booked a car under Airport rental, where can I pick up the car from?

    If you have rented a car under airport rental then you can pick up or drop the car at these locations.

    • Dubai International Airport Terminal-1
    • Dubai International Airport Terminal-2
    • Dubai International Airport Terminal-3
    • Abu Dhabi International Airport
    • Sharjah Airport.
  • Can I pay using cash?

    No, cash is not accepted. Selfdrive accepts only debit/credit card payments.

  • Do you rent cars with drivers?

    No, Selfdrive only rents cars. Drivers are not included.

  • Who can drive the car I rented?

    The person who is registered as a driver while renting should drive the car. If you wish to add a co-driver, you can request and submit your driver's document to add a co-driver.

  • Is there any charges for adding a co-driver?

    Yes, there is an additional driver fee. The Charges depend on the duration of the car you rent.

  • What if I have issues with the car?

    For service and repair, you can request directly in the app. We give a replacement car and take your rental car for service. Additionally, if you need 24/7 roadside assistance you can request it during booking or select the 24/7 roadside assistance option in the app.

  • Should I renew my contract every month?

    The contract will be renewed automatically every month until the end of your renting period. For example, if you rent a Selfdrive car for 4 months your contract will be renewed automatically every month.

  • Will I be charged if I don't return the car on time?

    Selfdrive offers a maximum of 2 hours grace period for returning the car. In case exceeded, one day's rental charge will be applicable.

  • What if I return the car early?

    No, a refund is not applicable in the case of an early return.

  • As a tourist am I eligible to rent a car?

    If you own an International Driving License or a home country license with an International driver's permit, passport and visa, you are eligible to rent a car from Selfdrive.

  • How often can I switch the car?

    At the end of every subscription or rental period, you can switch your car. For example: if you rent for 1 month, after completing the duration you can switch to another car from Selfdrive.

  • How long does it take to rent a car from Selfdrive?

    The booking process merely takes 1 minute and you can pick it up from our nearest location within 3 hours.

  • Do you deliver cars?

    Yes, Selfdrive does deliver to your rental car at your doorstep with an additional charge.

  • Can you pick up the cars from my location?

    Yes, Selfdrive has a pick-up service too with an additional charge.

  • Is there a security deposit amount?

    Security Deposit depends on the type of car you choose to rent. All premium cars have a security deposit.

  • How many days will it take to refund the security deposit?

    The security deposit is collected for future fines. The security deposit amount will be initiated within 30 working days after returning the car.

    Please Note: Banks may not send you an SMS confirming the credit of the amount you are requested to check with your card statement or call the bank call centre.

  • How do I extend/prepone/postpone my booking?

    You can contact us at +971 42 78 9947 or email us at, mentioning your booking ID and your requested pick-up date of the car. Our team will check and will respond to you.

  • What is the cancellation policy?

    Selfdrive has different cancellation policies for various circumstances.

    • 10% of the total invoice cost is applicable if the cancellation is completed before the delivery
    • No refund is applicable if the renter intends to cancel the booking after the delivery.
    • 10% of the total invoice cost is applicable if the booking is cancelled by Selfdrive due to non-compliance with proper documents.
  • What type of Insurance is available?

    All rental cars are covered with basic insurance. Basic Insurance covers all the damages that are not your fault. In unfortunate situations, to avoid excess expenses while renting, get SCDW insurance by paying an additional amount.

    Please Note: In any circumstances, a police report must be submitted.

  • What is SCDW?

    Super Collision Damage Waiver, All cars in Selfdrive are covered with basic comprehensive insurance. An insurance excess amount is applicable (depending upon the type of the car rented) in case of accident damage or if the renter is at fault. The renter can opt for Super Collision Damage Waiver (SCDW) by paying an additional charge to avoid paying excess insurance in the unfortunate event of any known or unknown damage.

    Please Note: SCDW should be added to your rentals agreement in advance and before the rentals and cannot be amended in between the rental duration or for an extension.

  • Can I use the rental car for off-roading and events?

    Our vehicles are not allowed for Safari/ Fun drives/ Race/ Off-Roading or Advertising. The renter will be held liable to pay all the damages, necessary repairs and towing charges if they fail to adhere to the same.

  • What are the things I need to check while renting a car?

    Please refer to the following:

    • Take photos/videos of all the sides of the car.
    • Mention any scratch or dent you notice.
    • Check the fuel gauge and take a picture for future reference.
    • Please check if you have received the car's registration copy.
  • What is the fuel policy?

    The quantity of the fuel should be the same level as at the time of renting. If any customer fails to return the car with the same level of fuel, a certain amount will be charged.

  • What to do in case of an accident?

    In case of an accident or damage to the car, kindly contact the police and arrange for a police report. It is the responsibility of the renter to obtain the police report. Failing to provide the same, the renter will be responsible for the entire cost of the damage incurred.

  • Do rental cars have a Mileage Limit?

    Yes, all rental cars have a mileage limit and it depends on the duration you rent.

    • Daily/weekly - 250 km/day
    • Monthly - 3000 km/month
    • Lease Pro - 2083 km/month
    • Airport Rental - 250 km/day
  • Can I request additional mileage?

    Adding additional mileage is possible only on selected cars. Additional charges will be added for additional mileage.

  • Will I be charged for excess use of mileage?

    Yes, AED 1 will be charged per KM for excess use of mileage.

  • What if the car is locked with the key inside or if the key is lost?

    In case of such circumstances, if the car is locked for some reason we will provide you with the spare key for which service charges will be included. If the customer loses the key, manufacturing cost & service charge will be collected.

  • Where is your office located?

    In UAE, office is located in Dubai Silicon Oasis. We are also present in other countries like Oman, Qatar, Bahrain, and Kuwait and soon launching in Saudi Arabia, the United Kingdom & United States.

    Please Note: Cars are not parked at any of these locations. Team Selfdrive works towards providing you with the best quality service. Cars are parked in locations of our dealerships which are present all over UAE, Oman, Qatar, Bahrain, and Kuwait.

  • How can I contact you?

    Contact us in the below-mentioned details

    Call: +971 42 78 9947.