Job Location :

• Pune, India

  Job Summary:

Selfdrive.ae is looking for young and dynamic female candidates who are ambitious and have the zeal to achieve set goals for the post of Customer Support Executive. You will have to assist our customers with technical problems when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve customer satisfaction.

  Responsibilities and Duties:

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Update our internal databases with information about technical issues and useful discussions with customers
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Draft quotations as per customers’ request
• Identify and assess customers’ needs to achieve satisfaction
• Prompt response to customer inquiries
• Communicating with customers via Chat, Email or Calls; follow up with customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Knowing our products thoroughly so that customer queries can be solved
• Processing orders, forms, applications, and requests
• Follow communication procedures, guidelines and policies
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Providing feedback on the efficiency of the customer service process

  Key Skills & Qualifications:

• High School Diploma or Degree or Equivalent
• Proven customer support experience or experience as a Client Service Representative
• Fluency in English is a must
• Ability to multi-task, prioritize, and manage time effectively
• Patience when handling tough cases
• Understanding of how CRM systems work
• Excellent documentation skills
• Understanding of how CRM systems work
• Work successfully in a team environment as well as independently
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers’ issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
• Explore Excellent Typing skills
• Demonstrates understanding of the Internet, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

  Job Application Process:

• Click on "Apply Now" button and submit your resume.
• Login to Selfdrive Candidate Analysis Test Pannel.
• Appear for the online test.
• Await for online test result.
• Appear for offline test.

Apply Now