Responsibilities and Duties:

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Update our internal databases with information about technical issues and useful discussions with customers
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Draft quotations as per customers’ request
• Identify and assess customers’ needs to achieve satisfaction
• Prompt response to customer inquiries
• Communicating with customers via Chat, Email or Calls; follow up with customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Knowing our products thoroughly so that customer queries can be solved
• Processing orders, forms, applications, and requests
• Follow communication procedures, guidelines and policies
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Providing feedback on the efficiency of the customer service process

  Key Skills & Qualifications:

• High School Diploma or Degree or Equivalent
• Proven customer support experience or experience as a Client Service Representative
• Fluency in English is a must
• Ability to multi-task, prioritize, and manage time effectively
• Patience when handling tough cases
• Understanding of how CRM systems work
• Excellent documentation skills
• Understanding of how CRM systems work
• Work successfully in a team environment as well as independently
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers’ issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
• Explore Excellent Typing skills
• Demonstrates understanding of the Internet, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

  Job Application Process:

• Click on "Apply Now" button and submit your resume.
• Login to Selfdrive Candidate Analysis Test Pannel.
• Appear for the online test.
• Await for online test result.
• Appear for offline test.